Harris Aircraft Services Inc. – Policies

There are many factors that may affect the planned departures so please reconfirm travel at least 24 hours in advance. We recommend all passengers check in at least 45 minutes prior to flight departure time. The cut-off for check in is 30 minutes prior to flight departure time. Any passengers not checked in by this time may be denied boarding by Harris Air. Non- refundable ticket holders will be denied boarding without compensation, while Flex Fare ticket holders will either be rescheduled to the next available flight or given a full refund. All flights are subject to change without notice. Tickets are non-refundable (except for Flex Fares), but ARE transferable and are valid for one year from date of purchase. Passengers that fail to check in for a flight without notifying Harris Air at least 4 hours prior to the scheduled departure time will no longer be able to use that portion of the ticket (except for Flex Fares) towards any Harris Air flights.

Ticket Presentation: No person shall be entitled to transportation on Harris Aircraft flights except upon presentation of a valid ticket or valid confirmation number that can be verified through our reservations system. Such ticket shall entitle the passenger to transportation only between points of origin and destination and via the routing designated thereon.

Validation: A ticket that has been altered, mutilated, or improperly issued, shall not be valid unless it can be verified as a valid ticket in our reservation system. All tickets are transferable and valid for one year from date of purchase of the original ticket.

Ticket Purchasing: Tickets may only be purchased with credit card via Harris Air website or by calling our reservation line. We do not accept cash, check, or trade for payment at any of our facilities.

Standard Fare Tickets (Non-refundable): Standard fare tickets are non-refundable and may be subject to change fees and loss of fare if passenger fails to notify Harris Air of travel changes 12 hours prior to flight departure time.

Flex Fare Tickets (Refundable):
Flex Fare tickets are fully refundable up to one year from date of purchase and are NOT subject to change fees or loss of fare if passenger fails to show for their scheduled flight.

Confirmation of Reserved Space: A reservation for space on a given flight is valid when the availability and allocation of such space is confirmed by an Harris Air agent or confirmed online through our online reservations system.

Standbys and Waitlists: Standby is permitted for any scheduled flight. Unless otherwise noted, wait listing of all passengers will be permitted and listed in the order in which the request is received.

Standard Fare Reservation Changes:
Cancellations or changes may be made up to 12 hours prior to your departure time without any service fee. If the request is not made at least 12 hours prior to departure, a cancellation fee may be charged. Passengers that fail to check in for a flight without notifying Harris Air at least 4 hours prior to the scheduled departure time will no longer be able to use that portion of the ticket towards other Harris Air flights. Please note that failure to check-in for, or cancel, a confirmed reservation will also result in the cancellation of any remaining flights. This is based on the logic that if you did not fly on one leg of your trip, you can’t be in the departure city of your next leg. If you decide to change your travel plans, please let us know so we can protect your reservation.

Flex Fare Reservation Changes:
Flex Fare tickets are fully refundable up to one year from date of purchase and are NOT subject to change fees or loss of fare if passenger no-shows for their scheduled flight.

Cancellation of Reservations: Harris Air may cancel reservations of any passenger when necessary to comply with any governmental regulations or request for emergency transportation, or when necessary or advisable by reason of weather or other conditions beyond Harris Air’s control.

Payment: Non-account holders, booking charters are required to pay in full at the time of booking. We cannot split the cost of a charter between passengers.
Check In: Call Harris Air at (907) 966-3050 the morning of the scheduled flight to touch base; check in at office one hour prior to departure time.

Bag and Gear Drop-off: Have all freight (baggage, groceries, mail etc.) at Harris Air a minimum of one hour prior to the scheduled departure time. In the event of a delay, we still require that all freight is here one hour prior to the original departure time. If having supplies at Harris Air one hour before flight is not possible, please leave items the day prior.

Maximum Weight Limits: The weight allotted for any flight includes passenger body weight and gear. If the passenger and gear weight is over the allowable payload, passengers will be asked to prioritize gear and leave excess behind. This weight limit is subject to change based on weather the day of the flight and is at the pilots discretion.

Packing your Supplies: All items should be packed in a compact and secure manner before drop off. All items must be properly secured in box/tote/duffle/backpack. Boxes must be taped securely. No grocery bags, loose items, etc. Space and weight are valuable commodities. Pack as compactly as possible. Improperly packed items may be left behind. Groceries: whenever possible have local market pack and seal boxes for you.

Change of Departure Time Fee: Charter reservation departure time changes made within 24 hours may be subject to a $200 change fee.

Cancellation: In the event you need to cancel please notify Harris Air as early as possible. Cancellations within 24 hours of flight time will be subject to a $200 cancellation fee. Any cancellations due to weather will be fully refunded.

Weather: Any flights delayed due to weather will be rolled over to the following day. Flights will be accommodated as space allows in the schedule – Rolled over flights do not take priority over the following day’s schedule.

Scheduling of Tours: All flight seeing tours are tentative and put into our float schedule as time available. We do take payment for tours prior to flying. If weather prevents us from flying one day, we will watch weather until we are able to do the tour (providing there is space in the schedule).
Redeeming a Gift Certificate: Gift Certificate tickets are redeemable for any destination on Harris Air’s schedule. To redeem via phone, the Gift Certificate number must be given at the time of booking and the Gift Certificate MUST be presented at check-in. To redeem in person, present this certificate at any Harris Air facility. Online booking is not authorized. Harris Aircraft Services Inc. is not responsible for any lost, stolen, or damaged certificates or unauthorized use. No replacement will be given. Gift Certificates are non-transferable, cannot be redeemed for cash, and cannot be substituted for any other service other than what is listed hereon. Unless otherwise specified, gift certificates for passage on scheduled flights will be booked as space available.

Expiration: Gift Certificates expire 12 months from the date of issue.

Accompanied Children: Accompanied children less than 12 years old are accepted for transportation when accompanied on the same flight by a passenger at least 15 years old. Harris Air has the right but is not obligated to require identification of the responsible party meeting the child at a transfer point of final destination. Harris Air does not assume any financial or guardianship responsibilities for unaccompanied children beyond those applicable to an adult passenger.

Unaccompanied children: Unaccompanied children under 5 years old are not accepted under any conditions. Children 5 – 14 years old must be brought to the airport of departure by a parent or responsible adult who remains with the child until enplaned and the aircraft departs; the parent or adult must furnish with satisfactory evidence that the child will be met by another parent or responsible adult upon deplaning at his/her destination. The child will not be accepted if the flight on which the child holds a reservation is expected to terminate short of or by-pass his/her destination. Children from 15 – 17 years old are accepted without restrictions.

Lap Children: Children less than 2 years of age, accompanied by an adult fare paying passenger, and not occupying a seat, will be allowed at no charge. A limit of one lap-child per passenger is allowed at no charge. Each additional child less than 2 years old accompanied by the same passenger who is traveling with the first child less than 2 years old will be charged an adult fare for that child on scheduled service flights. Lap children are not allowed any additional baggage of their own for free.

Group Travel
Discounts on Group Travel: Group travel discounts will be assessed at the time of request and are only offered for chartered flights utilizing our twin engine, commuter aircraft.

Bereavement Fares
Use of Bereavement Fares: Bereavement fares will be considered for travel of immediate family members only. Bereavement fares do not apply to charter rates.

Capacity Limitations
Seat Limitations: Harris Air may limit the number of passengers carried on any flight. The number of seats available on a given flight will be determined using Harris Air’s best judgement as to the weather, anticipated total passenger load or any other conditions that may affect the planned day.

In the Event of a Delay: Arrival and departure times are not guaranteed. We strive to be on time, however varied routings, weather, traffic or mechanical issues may cause occasional delays. All Harris Air flights are conducted weather permitting. If your flight is cancelled due to weather and you hold a non-refundable ticket you will be given the choice of a refund or rescheduling on a later flight. Priority will not be given although every effort will be made to ensure you are booked to your destination.
Baggage Limits: For reasons of safety and available space each passenger is limited to 50 lbs. of baggage. Baggage in excess of 50 pounds or considered oversized is subject to additional charges. We will make every effort to accommodate your excess baggage however it may travel on a later flight. Identification is required on all items of baggage. Harris Air is not liable for damage to articles within checked baggage. Carry-on baggage is not permitted on any Harris Air flight. All carry-on bags will be transported in an approved cargo area of the airplane. Inform us if your carry-on bag needs to be in the heated main cabin otherwise it may travel in an external cargo compartment. Hazardous materials must be declared and the appropriate paperwork presented at check in (hazardous materials are addressed in separate policies).

Packing Suggestions: Use several soft-sided, small bags instead of one large suitcase. Bulky items such as large suitcases, trunks, or ice chests are difficult to load. Single pieces of baggage weighing over 50 pounds are subject to an overweight baggage fee.

Fish Boxes: Fish boxes, waxed or wet-lock boxes are limited to the 50-pound capacity. We do not accept 70, 80 or 100-pound boxes. Boxes cannot exceed 28-3/4″ x 14-1/2″ x 7-3/4 regardless of the total weight.

Cabin-Seat Baggage and Charges: When a passenger requests that item/s of baggage be carried in the cabin, and Harris Air determines that the item is acceptable as cabin baggage, but is so fragile and/or bulky and requires the use of a seat, Harris Air staff will secure the baggage in the seat next to the passenger’s seat. Harris Air will charge 100% of the applicable adult fare for this baggage. Even though a ticket was purchased for this baggage there is no baggage consideration given for this type of arrangement, the baggage secured in a seat is not allowed 50 pounds of additional baggage however the weight of the cabin-seat baggage will not be applied to the passenger’s baggage allowance of 50 pounds.

Antlers: Antlers will not be accepted as checked baggage. All antlers/horns must be shipped Air Cargo only.

Acceptance of Animals: Harris Air will accept domestic cats, dogs, household birds, and certain other live animals for transportation, (at Harris Air’s discretion). The animal/s must be harmless, inoffensive, odorless, and require no attention during transit. The passenger must make all arrangements and assume full responsibility for complying with all applicable laws, customs, and/or other governmental regulations, requirements, or restrictions of the country, state, or territory to which the animal is being transported. Environmental conditions must pose no hazard to the safety or comfort of the animal.

Arrangements: Advance arrangements for the transportation of live animals either as luggage or freight must be made. Accompanied animals will be viewed as the passenger’s baggage and subject to excess baggage fees as applicable. Unaccompanied animals are considered freight and are subject to a handling fee in addition to the published per pound freight fee. Rules and policies governing freight apply. If the animal is not called for within 6 hours after arrival, the animal will be placed in a local kennel at the passenger’s expense.

Transportation of Animals: For safety purposes, ALL ANIMALS (including service and emotional support animals) must be transported in a small/medium/large airline approved kennel. Harris Air does not accept Extra Large Kennels as they block the isle. Kennels cannot exceed 26” H x 24” W x 36” L˝. All animals will be transported in the main cabin of the plane and will be behind the freight curtain or secured with other freight. Harris Air does not have a carry-on baggage program, carry-on baggage is not allowed. This includes pets in pet carriers no matter the size. For safety, animals will not be let out of their kennel at any point of the flight under any circumstance. The animal must be confined in a cage or container subject to inspection and approval by Harris Air before acceptance and in conformance with 9CFR or IATA live animal regulations.

Traveling with Firearms: Firearms will be included as baggage and subject to the passenger baggage allowance. Excess baggage charges will be applied when applicable.

Storage of Firearms: Firearms must be unloaded and packed in a crush-proof type container, manufactured specifically for a firearm; or a hard case. Baggage containing hand guns must be locked by the passenger in the presence of Harris Air with either a key or lock combination to be retained in the passenger’s custody. Baggage containing firearms will be transported in an area, that is inaccessible to the passenger.

Ammunition: Ammunition must be packed in manufacturer’s original package or securely packed in fiber, wood, or metal boxes. Ammunition with explosive or incendiary projectiles will not be accepted

Acceptance of Hazardous Materials: For your safety, we will not carry the following on passenger flights: compressed gases/corrosives, such as acids and wet batteries; explosives, such as fireworks and munitions; flammables, such as gasoline, matches, and lighter fuels; poisons; magnetic and radioactive materials; and all other items restricted by government regulations. Bear mace must be declared and will not be transported in the main cabin of any Harris Air aircraft. Personal protection mace in excess of 4 ounces must be declared and will not be transported in the cabin of any Harris Air aircraft.
Non-Revenue Travel for AK Air Employees: Only ACTIVE Alaska Airlines Employees and their immediate family are allowed non-revenue travel on Harris Air scheduled flights. Immediate family is defined as a spouse or any dependent children living with the employee under the age of 19.The Alaska Airline employee must provide proof of active employment status prior to booking for themselves or for immediate family traveling without the employee. Family members may not book non-revenue flights under this agreement unless the employee has presented an ID verifying employment status as Active. These bookings may only be made in person at a Harris Air counter. This agreement allows for flights within the Harris Air service structure ONLY. All travel is space available and all baggage requirements and fees apply. Alaska Airlines active employees are not given any freight discount.
Freight Flight Assignment: All freight will be assigned to a flight when space is available. No guarantees are given for the delivery of freight and delays in the schedule may result in the rescheduling. Priority will not be given for freight/cargo displaced by delays. Freight charges will be assessed at the time of booking.

Perishable Freight Items: Harris Air offices in Sitka and Juneau have limited space for perishable items that require freezing or cooling. All freight items needing to be stored in a Freezer/Cooler must be properly labeled for such. Please be sure to let our agent know if an item needs to be stored in either the freezer/cooler.

Freezer/Cooler/Baggage Storage (Sitka/Juneau ONLY)

Storage Fees: Overnight storage of baggage and freight items is subject to storage and handling fees. These fees may be waived for passengers of Harris Air as deemed appropriate.

Freight Connections: Harris Air personnel will not engage in the transportation of freezer/cooler or baggage items left in our possession to outbound freight handlers (FedEx or Alaska Airlines). Arrangements should be made with freight forward companies or local couriers.

Notice of Irregularity and Filing of Claim: An incident involving loss of, or damage to, or delay in the delivery of baggage or personal property accepted into the custody of Harris Air must be reported in writing to a Harris Air representative within 24 hours. All claims for loss are subject to proof of value and must be presented in writing to Harris Air within 45 days after occurrence of events giving rise to the claim. No suit or legal action in connection with a claim will be allowed unless such action is brought within 2 years after Harris Air has denied the claim in writing.

Limitations of Liability: Maximum total liability for substantiated damages in the event of loss, physical damage, or delay in the delivery of checked baggage shall be no more than up to USD $500.00 per ticketed passenger. This limitation shall also apply to baggage or personal property accepted for temporary storage at a city or airport ticket office or elsewhere before or after the passenger’s trip. Harris Air will compensate the passenger for all reasonable, documented expenses incurred as a result of damage to or delay in the delivery of any personal property, up to the limits of liability.

Liability limit on Game Meat: Harris Air will be liable for loss, but not damage or spoilage of “game meat” as checked luggage. Game meat includes any type of meat that was obtained by the passenger by means other than purchasing in a store, for example: fresh caught fish or meat obtained from a hunt. Liability will be based on a flat rate of $5.00 per pound up to maximum liability of USD $500 per ticketed passenger.

Minor damage to luggage: When Harris Air has exercised ordinary standard of care, it assumes no liability for incidental damage such as scuffs, dents, stains, and cuts that result from normal wear and tear.

Damage to wheels/handles:
When Harris Air has exercised the normal standard of care, Harris Air shall not be liable for damage to wheels or feet, or telescoping handles that are attached to the exterior of checked baggage. This exclusion applies whether or not the passengers sign a release form.
Fragile articles: When Harris Air has exercised ordinary standard of care, it shall not be liable for damage to, or damage caused by fragile articles described in the above paragraph.

Perishable articles: Harris Air shall not be liable for deterioration or spoilage of any perishable articles contained in checked baggage, whether with or without the knowledge of Harris Air.

Late Check In: If baggage is presented for checking less than fifteen (15) minutes before flight departure time, Harris Air will not be liable for any resulting expenses, including delivery charges, resulting from baggage not being loaded on the same flight as the passenger.

Unchecked property: Harris Air will not be liable for damage/loss or theft of items taken on board an aircraft and remaining in the personal possession/care of the passenger. Assistance provided by flight crew members to properly store such items does not transfer liability to Harris Air.

Unsuitable, valuable articles: The following items are judged to be unsuitable as contents of checked baggage, and Harris Air assumes no liability for loss, theft, damage or delay in the delivery of:
• Cash, currency • Negotiable papers • Securities • Business contracts, documents • Jewelry, watches • Camera’s, videos and photographic equipment, camcorders, audio equipment, film, camera equipment, photographs • Electronic equipment/devices, personal electronic equipment/devices, including components such as compact discs and video game cartridges • Computers and related components • Binoculars, telescopes, optical devices including eyeglasses • Silverware • Precious metals, stones or materials • Art objects, sculptures • Historical artifacts • Original manuscripts • Irreplaceable books, publications, collectibles such as baseball cards • Antiques, heirlooms • Keys • Sales samples • Medications • Furs, including coats, gloves, hats • Game trophies, antlers, pelts

Attached items: Harris Air will not be liable for tents, sleeping bags, or similar articles which are strapped, taped, or tied to another piece of baggage and may become separated as a result of normal handling during transportation.

Missing contents: Except for excluded items specified above, Harris Air will accept liability for missing contents from checked baggage, provided the passenger has exercised reasonable precautions to externally lock or secure the baggage as protection against possible loss or separation of such contents.

Consequential damages: Harris Air shall not be liable for “special” or “consequential” damages such as lost wages, ground transportation, temporary lodging, unavailability of keys, and other “inconveniences” or emotional distress resulting from damaged, delayed, or lost baggage.

Unclaimed baggage: Harris Air will not be liable for baggage not claimed within 1 hour after baggage has been made available for claiming in a public baggage claim area.

Baggage Search: All persons, baggage, and cargo traveling on any flight or within the confines of Harris Air locations are subject to search at the discretion of Harris Air. Any search requested by law enforcement officials will be subject to the same discretion and may be allowed on items held within the confines of a Harris Air location. Harris Air has the right to refuse service to anyone if it is believed they present a threat to security.
In the interest of safety Harris Air may refuse to transport, or may remove at any point any passenger deemed a risk to safety or security. In addition, but not limited to the following:

Government Request or Regulations: Whenever such action is necessary to comply with any government regulation, or to comply with any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond its control (including but without limitation, acts of god, force majeure, strikes, civil commotions, embargo’s, wars, hostilities or disturbances) actual, threatened, or reported.

Search of Passenger or Property: Who refuses to permit search of his/her person or property for explosives or a concealed, deadly or dangerous weapon or article.

Proof of Identity: Who refuses on request to produce positive identification. Harris Air shall have the right, but not be obliged, to require positive identification of persons purchasing tickets and/or presenting a ticket/s for the purpose of boarding aircraft.

Comfort and Safety: Any passenger who fails or refuses to comply with Harris Air’s rules and regulations. In the following categories where in Harris Air’s sole judgment refusal or removal may be necessary for the comfort and safety of themselves or other passengers:
• Persons whose conduct is or has been disorderly, abusive, violent belligerent and/or irrational so as to be a hazard or potential hazard to Harris Air employees or other passenger/s. • Persons who are barefoot or who have uncovered torsos, except the midriff, which may be uncovered. • Persons who are unable to sit in the seat with the seatbelt fastened. • Persons who appear to be intoxicated or under the influence of drugs. • Persons who have an offensive odor (such as from a draining wound or improper hygiene) or have a contagious disease provided it is not the result of a handicap. • Persons who wear or have on or about their persons concealed or unconcealed deadly or dangerous weapons; provided, however, that Harris Air will carry passengers who meet the qualifications and conditions established in F.A.R. Part 108.15. • Manacled persons in custody of law enforcement personnel or persons who have resisted or may reasonably be believed to be capable of resisting escorts. • Persons who attempt or have attempted to interfere with any member of the flight crew in the pursuit of their duties.

Non-ambulatory Passengers: Persons who are unable to walk or need the support of another person to walk, but who are otherwise capable of caring for themselves without assistance throughout the flight and persons with impairments or physical disabilities which would cause them to require special attention or assistance from carrier personnel will be accepted for transportation without an attendant subject to the following conditions:
-The passenger must be able to occupy a cabin seat in an upright position.
-Harris Air will provide or make whatever arrangements are necessary to assist passengers in boarding and deplaning.
-Any expense necessary for outside services will be borne by the passenger.

Stretcher Passengers: Harris Air will not transport stretcher passengers.

Standard Fare Tickets: Standard Fare tickets are non-refundable but may be changed (change fees may apply) and may be used for travel for up to one year from date of purchase. Roundtrip fares may be subject to additional fees if partial itinerary is cancelled.

Flex Fare Tickets: Flex Fare tickets are fully refundable up to one year from date of purchase.

Cancelled Flights: Any flight(s) cancelled due to weather will be fully refunded by Harris Air (including non-refundable tickets).

Privacy Protection: Harris Air is concerned about your right to privacy. When you purchase a service with us, we request certain personally identifiable information from you during the purchase process. You must provide contact information (such as name, phone number, email, and mailing address) and financial information (such as credit card number and expiration date) in order to complete a purchase. We utilize Secure Socket Layer (SSL) technology to protect the submission of your personal information. This technology provides a certain level of protection when transmitting your credit card numbers and other personal information over the internet. All personally identifiable information collected via our website is encrypted before it is transmitted to our storage servers using SSL. Except as allowed or required by law, Harris Air will not share any personal or private information with anyone outside of Harris Air.